Business phone answering service is a relatively recent development in the United States due to technological advances. A live receptionist makes you send all-important calls to your entity through professional call answering service with a dedicated telephone number.
Having a virtual receptionist for your business eliminates the need to hire an in-house administrative assistant hence an ideal option if your company is still new. Therefore, when narrowing down your options for a 24 hour answering service, there is more to consider than pricing.
It is crucial that when selecting your live answering service, that you get confirmation regarding the security of their phone connections. Get to understand their procedures and protocol in case of a technical problem or a power outage. A lot of setbacks may happen; hence you need a company that has your interest in mind with security measures present to prevent data breaches.
Make sure that dedicated and properly trained individuals do the answering services. Choose a company that properly trains and treats their staff e.g., they should be trained on how to handle a surge in call volume and how to handle specific calls about your business. Find out the types of training the workers to go through and the qualifications the company considers when hiring phone answering employees.
Also, check on the reputation of phone answering service company. Remember, they will be a representation of your business; hence, you need a company with excellent testimonials and references from previous customers. If the company has received certifications from industry association in the United States or won awards, it is a clear indication that they are good at what they do.